Dubai Islamic Bank invests in its people to deliver even better service

Dubai Islamic Bank (DIB) today announced that it has implemented a smart technology to support its learning and development strategy and initiatives. Through a competency based Training Needs Analysis (TNA) and an Online Learning Management system (Oracle, OLMS), DIB employees will now benefit from customised training programs and learning paths that are relevant and easy to track. 

The process begins with a competency-based Training Needs Analysis (TNA) to assist DIB in identifying and categorising the required competencies for each job function within the bank. The competency gaps of each employee are then evaluated to identify individual learning needs. The system then creates a bespoke training programme for each employee, utilising all available information on internal and external training programmes, to fill the identified competency gaps. The end result is that each DIB employee will have a learning path that is completely relevant to their needs and to their job. 

Mr. Obaid Khalifa Al Shamsi, Chief of HR Department, Dubai Islamic Bank, said: “This announcement is part of DIB’s continuing commitment to invest in human capital. The advanced learning system will assist in developing the employees’ knowledge and skills as per the industry standards and best practices. All of which will lead to more innovative product offerings, premium quality service and higher customer satisfaction. We are confident that our customers will see real benefits. We pride ourselves on setting the standard for service and this announcement will ensure that our customers continue to be served by people with the best skills in the industry.”