Ooredoo’s ‘Saeed’ e-Engages Customers with the Right Answers

Ooredoo has introduced an artificial intelligence (AI) chatbot, to serve customers in an all-new way. For the first time in Oman, ‘Saeed’, a new voice of knowledge, will be available around the clock on the company’s website to provide the best solutions and answers to customer enquiries.

Feras bin Abdullah al Sheikh, Director of Consumer Sales at Ooredoo said, “As the first telecoms company in Oman to introduce such a form of artificial intelligence (AI), Ooredoo is taking big steps in the right direction when it comes to customer interaction. The implementation of ‘Saeed’ will have positive implications on the quality of service we are providing to our customers. By allowing us to promptly tend to more customers, we are reducing waiting time for those contacting customer services through our channels.”

‘Saeed’ will fulfil customers’ needs for quick answers. Whether checking out a data plan, or the latest promotions and offers, ‘Saeed’ has the answer. Available 24/7, the intuitive platform has been designed to simulate human behaviour and conversation and responds to written enquiries, creating an efficient and enjoyable experience for customers.

Customers looking for more information can go to www.ooredoo.om and ask ‘Saeed’ for more information. With no wait time, he will be happy to assist customers quickly and confidently.