GEMS Education launches hotline for parents

Press release

Published January 5th, 2015 - 08:59 GMT

Al Bawaba

To enhance the experience and services provided to parents, GEMS Education, the world’s leading provider of quality education has launched GEMS MySchool Hotline - the first ever customer care line dedicated to parents in the UAE.

Exclusively available now for GEMS Education parents, parents will be able to connect with representatives to give feedback on their GEMS experience. Ideas and suggestions on ways to improve the overall parent and student experience are also welcomed.

Commenting on the launch Dino Varkey, Group Executive Director and Board Member, GEMS Education said: “For decades, parents have trusted us with the future of their children. By providing us with honest and direct feedback we hope that we not only strengthen our relationship with our parents, but that we are able to find out what we need to do in order to serve them and our community better.

Available to GEMS parents in both English and Arabic, GEMS MySchool Hotline is accessible seven days a week, between 8am and 6pm at 800 –School (724665).

Background Information

GEMS Education

In 1959, two teachers, KS Varkey and his wife Mariamma, arrived in Dubai.

At the time, Dubai was a burgeoning trade centre on the Arabian Gulf. The Varkey family had left Kerala, India to seek a better life for their family. What they found was a real need to educate children arriving in the city from around the world.

Their son, Sunny, added a visionary’s ambition to a practitioner's experience. From simple roots in a family of teachers, GEMS Education, is today an international company with schools and education services across the Middle East. We still share the same mission - to provide a quality education to everyone.