Etihad Airways withdraws from Skytrax

Press release

Published June 8th, 2014 - 10:44 GMT

Al Bawaba

Etihad Airways, the national airline of the United Arab Emirates, has sent a letter to Skytrax formally announcing its decision to withdraw from Skytrax, including the Skytrax World Airline Awards and the Skytrax Audit.

The decision was made after Etihad Airways carried out a review of the criteria and measurement of the Skytrax Airline Rating System.

The measurement of customer satisfaction and feedback is important to Etihad Airways. The airline subscribes to monthly industry research and undertakes comprehensive monthly surveys to monitor customer satisfaction, using the insights to continually improve its products and services.

Background Information

Etihad Airways

As an airline, Etihad has come a long way in a short time – just like its home Abu Dhabi.

The airline was established by Royal (Emiri) Decree in July 2003 and is wholly owned by the Government of Abu Dhabi with a mandate to operate safely, commercially and profitably.