Jumbo promises excellence in customer service

Jumbo Electronics marks a new era in customer service with the opening of its state of the art customer service centre for consumer electronics products.
Located in Jebel Ali and sprawling across 70,000 sqft, Jumbo is all set to play its part in banishing the image that customer service in the region is lacking. Jumbo will offer a pick-up and drop-off facility and instant service for minor repairs.
Jumbo is redefining customer service in Dubai promising informative and regular communication to the customer regarding the status of repairs.  Visitors to the centre will be treated to customer engagement zones including Sony gaming consoles and flat panel TV’s and will be met with highly skilled and efficient staff.
Naraish Razdan, Head of Customer Service, comments:
“Jumbo ensures that all our customers will receive updates on the detailed fault analysis and repair time within 2 working days of the product being dropped off for repair. We are offering convenient services such as collection and delivery of bulk items. Customers can find out the status of their item and even speak at our toll free facility i.e. 800JUMBO”
Strengthening Jumbo’s alliance with Sony Gulf, this service centre is the only service centre in this region with the capability to service and test Sony Alpha DSLR cameras
The centre is fully equipped to repair a range of consumer electronics including LCD TV’s, digital still cameras, Handy cams, laptops, MP3 players, refrigerators, washing machines, room air conditioners