Jafza, the flagship free zone under Economic Zones World, announced the opening of a new representative office in the Tasjeel Vehicle Registration Centre located at the ENOC petrol station near Junction 13 inside the free zone. Reaching out to its customers’ need for faster and easier transactions, the new office will considerably reduce the time for new, renewal or cancellation of registration of their light commercial and passenger vehicles.
The service will also include vehicle transfer and export. Jafza’s new move has brought the processing time to less than an hour.
“Our new representative office at Tasjeel will be hugely beneficial to our customers,” Fatma Salem, EVP and Commercial Director Operations, Jafza, said about the move. “We understand that earlier the transfer of documents to and from the registration centre took more than 24hrs. Jafza was keen to improve this service and optimize operational efficiency and hence decided to move to the centre itself. Our commitment to customer satisfaction will remain uncompromising all the way,” she said.
The Traffic Affairs Counter in Jafza 14, Ground Floor, which used to handle the service earlier, will from now on handle the approval for commercial vehicles and issuance of ‘No Objection Certificates’ only.
The opening of the new office is part of Jafza’s policy to continuously upgrade its services in order to improve the overall qualitative experience of the customer. The free zone authority’s annual survey for 2009 showed that its services are on par with global indices, resulting in a remarkable increase in the level of customer satisfaction.
