The first Middle East Contact Centre Innovations Day is slated for its regional debut in Dubai on Sept 21; it will follow a subject expert and networking business format that has proven highly successful in Europe. Aimed squarely at customer service-oriented organizations looking for innovative and effective ways to handle the constant daily stream of new contact centre challenges, the forum aims to provide practical, proven and timely management and operations guidance. Free to attend for pre-registered delegates, the Contact Center Innovations Tour will bring together world-class providers of some of the industry’s most innovative call centre solutions covering both technologies and services. In a program of specially developed presentations, delegates will learn more about the practical use of these solutions and about other users experiences. Scheduled presentations include coverage of topics such as the Importance of the Right Type of Soft Skills Training, Securing Customers Data and E-mail, Business Process Optimization, Call Center Transformation using Lean Six Sigma to Improve Service Processes, and Workforce and Performance Management with a Human Touch. A separate exhibition area will offer live product demos and the possibility to network and explore industry best practices with the subject matter experts in attendance. Internationally-operating companies that are participating include Applied Security GmbH, ASC telecom AG, Teleopti MENA FZ LLC, Minitab LTD and INSIGHTS Middle East.
