Dnata Contact Centres has been named the Best Call Centre at the 2008 Middle East Call Centre Awards.
The Awards, now in their third year, are regarded as the most prestigious event in the contact centre calendar by those in the region’s fast growing industry.
Head of Contact Centres at Dnata, Steve Davies, said: “We are very pleased to have been named the Best Call Centre 2008, and at the first time of entering. This award highlights Dnata’s commitment to quality and recognizes our emergence into the international outsourcing market.
“We plan to build on this to achieve even greater levels of customer service and ensure our clients are receiving the very best quality from their outsourced contact centre.”
Dominick Keenaghan, Chairman of the Middle East Call Centre Awards ’08 committee added: “We felt Dnata was the natural choice to win this award. Their commitment to quality and their expertise in terms of languages and associated skills is second to none. We wish Dnata every success when they go forward to represent the Middle East at the World Contact Centre Congress in the USA later this year.
The emergence of Dnata Contact Centres as one the region’s most forward-thinking contact centre operations has been reinforced by its recent announcement of a major stake in South Africa-based contact centre outsourcer, Mindpearl. The latter offers Dnata significant extra capacity in cities such as Barcelona, Brisbane, Cape Town and the South Pacific, supplementing its existing regional units operating in Dubai, KSA, Kuwait, Oman and Abu Dhabi. This geographical spread of operation will give the company true “follow the sun” 24/7 capabilities, and a projected total capacity of more than 3000 seats within the next 4 years.
Mr Davies added: “The recent announcement of the deal with Mindpearl, which sees the expansion of Dnata’s capacity worldwide, is indicative of our vision to grow our business without compromising on our commitment to quality, standards and customer service.”
About Middle East Call Centre ’08 Awards
Awards ’08 is the “night of the year” for the region’s burgeoning call centre community and has proven to be a major catalyst for ongoing development of call centre best practice in the region. Held annually, and through a rigorous process of evaluation and analysis by independent call centre experts, competing regional contact centres are measured across all facets of their operation and ongoing strategy. Different areas of the contact centre are recognized for their excellence of execution and the main Award winners of Call Centre-of-the-Year and Call Centre Manager-of-the-Year go forward to represent the region at the World Contact Centre Congress in the USA each year.
