Al-Markazia Central Trade and Auto Company, the exclusive dealer for Toyota, Lexus and Hino vehicles in the Kingdom, recently received the Customer Service Excellence Award from Toyota Motor Corporation (TMC) in Japan, for the distinguished level of services it offers to its customers.
The award comes under a program launched by TMC for its distributors around the world to measure the strengths and weaknesses in services offered to customers, and to motivate them to apply safety and integrity standards. Eligibility is determined in a point system set by TMC and applied universally to all its distributors around the world.
The award is granted by TMC to any distributor that collects the required number of points in recognition for their excellence in providing services to customers. Al-Markazia was selected as one of the best Toyota distributors in Asia and the Middle East along with other Toyota dealers in Iran, Pakistan, Sri Lanka and Yemen.
"We are honored to have received this award, which comes to showcase the high level services we deliver to our customers," commented CTA's Marketing Manager Nadim Haddad. "Our unwavering commitment to quality has allowed us to maintain solid and lasting relationships with our customers. We apply uncompromising safety and integrity standards at every stage of our work flow and this has had a significant impact in our receiving this prestigious award".
Toyota Motor Corporation will be applying the Customer Service Excellence Award program on an annual basis to all its distributors around the world in order to constantly motivate them to provide the best services in accordance with its global image.
