AI could soon choose what we buy, sustainability has shifted from nice-to-have to non-negotiable, and second-hand shopping is rapidly becoming mainstream, according to new DHL eCommerce research. The eCommerce Trends Report 2026, based on survey findings from 29,000 online shoppers and 5,800 e-commerce businesses across 29 countries including the United Arab Emirates, highlights the biggest shifts retailers need to prepare for in the coming years and how best to respond to the changing e-commerce landscape. AbdulAziz Busbate, CEO Middle East and North Africa, DHL Express, said: “The UAE’s strength as ...