Regional telecom operators’ representatives recently toured The Emirates Telecommunication Corporation’s (Etisalat) Contact Center in Ajman, United Arab Emirates (UAE), as part of a campaign to heighten regional telecoms providers’ awareness to contact center technology,
The multimedia contact center is powered by technology from Avaya, provider of voice and data networks. Operators were able to witness Avaya Customer Relationship Management (CRM) Solutions in action as well as Etisalat’s Directory Enquiry Service, which was implemented by Avaya and its Value Added Reseller, Al Yousuf Computers.
Etisalat’s contact center was built at a cost of over 80 million Emirati dirhams ($20 million) and employs over 600 staff, 70 percent of whom are UAE nationals.
Headquartered in New Jersey USA, Avaya Inc., is a global provider of voice and data networks as well as communications solutions and services for businesses and government agencies. — (menareport.com)
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