IP-based contact center technology CosmoCom, and Turkish IT and communication technology system integrator Probil announced a CosmoCom-powered contact center on-demand service.
The hosted service allows Probil's end user customers to set-up contact center operations at any location without the need for on-site equipment. Probil provides its customers with a valuable new alternative. Rather than either building capital intensive contact centers on-premise or outsourcing the entire operation to a call center outsourcer, the on-demand approach enables Probil's customers to use their own agents while leaving the headaches of technology management to Probil.
Probil's is based on CosmoCall Universe, CosmoCom's all-IP platform that connects businesses to their customers with multimedia, multi-channel options. Multimedia services from the CosmoCall Universe system are available as integrated and secure solutions encompassing telephony, interactive voice response (IVR), email, web-chat, web co-browsing, voice mail, predictive dialing, multimedia recording, customer relationship management (CRM) and knowledge management applications.
Probil is Turkey's premier IT and communication technology system integrator. Probil provides a suite of end-to-end solutions to help its customers increase productivity and improve competitive advantage. It provides complete solutions from consultancy and design to implementation and support in the areas of networking, enterprise system integration, e-business, outsourcing and hosting solutions along with technical support and maintenance. — (menareport.com)
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