Warba Bank launches “Back to School” campaign as part of its commitment to delivering exceptional services and innovative solutions

As part of its ongoing commitment to providing exceptional customer banking services, Warba Bank launched its “Back to School” campaign designed to enrich the customer experience and provide value-added services tailored to the needs of customers. The Bank partnered with Mogahwi Stationery, a leading provider of office and school supplies, in the campaign to deliver practical solutions and exclusive offers that benefit customers in their daily lives.

This partnership comes within Warba Bank’s broader strategy to advance customer service and strengthen community engagement. Through this initiative, the Bank reiterates its active role in organizing corporate events and community-focused programs that address seasonal and specialized customer needs, while offering real value beyond traditional banking services.

Commenting on the launch, Mr. Ahmad Faisal Al-Qatami, Chief Retail Banking Officer at Warba Bank, said: “Customer service lies at the heart of Warba Bank’s approach. We believe what makes us different is our ability to understand our customers’ needs and provide innovative solutions that enrich their banking experience and exceed expectations. This partnership with Mogahwi Stationery reflects our commitment to delivering exclusive offers that align with our customers’ lifestyles and support their needs during important seasons such as back to school.”

Al-Qatami added: “We are focused on building bridges with our community through purposeful initiatives that reflect our social responsibility and dedication to our customers. Our partnership with Mogahwi Stationery is not just a commercial collaboration; it translates our vision of supporting national enterprises and highlights our commitment to working with Kuwaiti brands that play a significant role in the local economy. It also represents an investment in enhancing customer experiences and delivering real value that touches their daily lives, ensuring their comfort and satisfaction.”

As part of this campaign, Warba Bank customers will be able to enjoy exclusive shopping vouchers for the back to school season, easily accessible through the Marketplace section of Warba Bank’s mobile app. This reflects the Bank’s ongoing effort to enhance its digital services and create a comprehensive platform that meets customer needs, while offering a seamless shopping experience through strategic partnerships with leading local brands.

Al-Qatami also stressed the Bank’s dedication to continuously improving its customer service by listening to customers’ feedback and suggestions, stating: “We believe that outstanding customer service requires a deep understanding of customer needs and expectations. That’s why we constantly develop innovative initiatives that add genuine value to their banking experience. Partnerships like this one are a model of how banking can evolve into a holistic experience that addresses customers’ daily needs, adapts to their lifestyles, and turns creative ideas into tangible solutions that enrich their lives.”

Through such partnerships and services, Warba Bank continues to strengthen its relationship with customers, building long-lasting connections founded on trust and mutual understanding. This reinforces its position as a leading Islamic financial institution that places the customer at the core of its strategy.

The Marketplace on Warba Bank’s mobile app is distinguished by its flexibility and adaptability, offering a comprehensive platform that brings together a wide variety of offers and services to meet the needs of all customer segments. This diversity reflects the Bank’s commitment to providing a holistic service that goes beyond traditional banking, extending into different aspects of customers’ everyday lives.

Al-Qatami affirmed that Warba Bank continues to invest in developing its digital platforms and e-services to ensure an exceptional customer experience that keeps pace with modern technological advancements. 

He said: “We believe the future lies in advanced fintech solutions that make it easier for customers to access the services they need. That is why we are consistently enhancing our digital platforms to become more interactive and user-friendly, while always working to achieve our vision, ‘Let’s Own Tomorrow.’ This vision is centered on building a sustainable financial future that serves our customers and our community, through innovative initiatives that improve quality of life and provide practical solutions for everyday needs.”

Warba Bank has achieved significant success in a short period, establishing itself as a pioneer in Islamic digital banking services. It is also among the local banks with the largest number of shareholders, bringing it closer to all segments of society. This achievement further reaffirms the Bank’s position as a trusted financial partner that combines innovation with social responsibility in delivering best-in-class services and products.