stc Continues to maintain its ISO Certifications

Kuwait, 30 April 2024: Kuwait Telecommunications Company – stc, a world-class digital leader providing innovative services and platforms to customers, enabling the digital transformation in Kuwait, announced that it has successfully completed a certification exercise across various fields. The exercise aligns with the Company’s ongoing commitment to enhancing the quality and level of services it provides to its valued customers. The below ISO standards include:

o    ISO 9001:2015                   Quality Management Systems (QMS)
o    ISO 14001:2015                 Environmental Management Systems (EMS)
o    ISO 27001:2022                 Information Security Management System (ISMS)
o    ISO 20000-1:2018              IT Service Management Systems (ITSMS)
o    ISO 22301:2019                  Business Continuity Management Systems (BCMS)
o    ISO 31000:2018                  Risk Management Guidelines (RM)

The certifications come after a thorough and vigorous auditing process performed by one of the leading international certification body in the world.
stc released a statement indicating that the certification process, managed by the Quality Assurance, Cyber Security, Risk, Sustainability and IT Teams, while involving several other sectors in the Company, revealed that the practices and procedures implemented within the Company are as per ISO Standard’s best practices. During the evaluation process, the team presented the necessary requirements requested by the international ISO standards in details, while confirming that internal policies and procedures are adhered to. The requirements and documented procedures were delivered to the independent certification body for verification prior to the submission. 

These ISO Certifications come as a testament to the diligent approach taken by stc to implement policies and guidelines to maintain all business-related operations. While the continuity plan goes beyond any restrictive measures, the team at stc had developed a comprehensive management system to effectively control such incidents in case they occur. Through active monitoring and continuously enhancing the system, stc manages to safely continue its operations for its customers and stakeholders while abiding to the guidelines imposed by the government.

Eng. Anowd Hamad Muthaib, Acting Chief Strategy Officer & Chief Transformation and Synergies Officer at stc: “indicated that the continuation of these ISO certifications confirms and demonstrates the Company’s commitment to implementing robust Quality Management, Environmental Management, Information Security, IT Service Management, Risk Management and Business Continuity Systems that are adaptable to different circumstances.

Additionally, Muthaib:” highlighted that the Company continuously searches for new ways to enhance the offerings and services it provides to enrich its customers’ experiences. To maintain the same quality of services to its customers, stc finds it critical that it also provides its employees with access to the necessary resources they need in a user friendly manner.

Muthaib also highlighted that:” it aspires to uphold the highest international standards when delivering digital solutions to customers, in line with the implementation of its digital transformation strategy. Throughout the year, stc was committed to supporting customers and the Kuwaiti community during a challenging period, while delivering its range of services interruption-free. During this time, the Company identified the challenges that appeared in its path and transformed them into opportunities to elevate the user experience. This in return enabled stc to introduce new-to-market products that can leverage on the strength of the Company’s strong 5G network, revamping its services to provide convenient access to individual and corporate customers. Moving forward, stc aims to further enhance its offerings and expand its spectrum of digital solutions to cater to the needs of its diverse customer base.