Ramada Downtown launches Meet and Assist facility for guests

Ramada Downtown Dubai, located in Dubai’s most prestigious and vibrant district, launched the Meet and Assist facility to better attend to the guests’ requirements and further guest satisfaction during the stay. 

Initiated by Front Office Manager Shafi Sibomana, the Meet and Assist facility mainly deals with guests’ inquiries and requirements including travel itineraries and special room requests, among others. One of the hotel’s managers is designated to be on-duty for the day to address the guests’ various concerns. 

The Meet and Assist Facility has gained positive feedback from the guests and generated insightful suggestions on how to enhance its services. In addition, it has helped boost Ramada Downtown’s ranking in TripAdvisor by 37 notches, three months after its launch. 

Wael El Behi, General Manager, Ramada Downtown Dubai, commented: “We continuously seek ways on how to provide the best hotel stay experience for our guests, whether they are on leisure or business trips. We are very pleased with the turnout of the new Meet and Assist facility in Ramada Downtown as it helped us connect with our guests and gain their feedback about their experience staying in the property as these are very helpful in enriching our hospitality business.”