Huawei Launches New Customer Service Center in Jeddah

Given the high penetration rate of Huawei’s smart devices throughout Saudi Arabia and in the framework of Huawei' s commitment to provide the best maintenance services to its customers in the Kingdom, Huawei has launched its newest and the region’s largest maintenance and customer service center in Jeddah. The center is equipped with the latest technology and maintenance services for Huawei’s customers

The new center is run by Saudi talents who received best training and skills from Huawei to use state-of-the-art maintenance technology and best serve the company's clients.

Speaking on the launch, Mr. Pablo Ning, VP, Huawei Tech Investment Saudi Arabia, said: “Launching the new maintenance center in Jeddah comes as part of Huawei's plans to provide excellent and comprehensive maintenance services, besides accommodating to the highest number of customers and providing fast maintenance services in all regions across the Kingdom. The center will also play a vital role in communicating and interacting directly with Huawei customers and this will contribute in attaining Huawei’s vision to achieve the highest levels of loyalty and customer satisfaction.”

"The newly launched maintenance center in Jeddah, features the world’s latest technologies in the field of smart phone and device maintenance in addition to the accurate testing equipment, all run under the supervision of highly qualified Saudi engineers and technicians who specialize in smart device maintenance,” Ning added.

He also stressed on Huawei's unwavering commitment to the quality of service provided to its customers besides generating and securing job opportunities for Saudi youth, developing talents and young national cadres, and contributing to the implementation of localization programs in the Kingdom, thus expanding its support for developing the skills of Saudi youth and preparing them to enter the labor market which will contribute in increasing the number of Saudi Competencies working in the ICT Sector.

The new center is located in the city of Jeddah on Palestine Street in the AlSanea Telecom Center, and in close proximity to operators’ service centers and the main smart phone market in Jeddah.