Doha Bank and Ooredoo sign pioneering technology agreement

Doha Bank, the leading private commercial bank in Qatar, and Ooredoo, the leading communications company in Qatar, announced an agreement that will upgrade the bank’s network infrastructure, enhancing its customer experience and reinforcing security.

The Service Level Agreement (SLA) ensures that Ooredoo’s diversified data network will be available at all times, providing Doha Bank’s customers with round-the-clock access to ATMs, customer service call centres and internet banking services.

The agreement will help Doha Bank’s back-office functions with uninterrupted and secure access to manage information exchange between the Bank’s headquarters, branches, and ATMs across Qatar to provide seamless service integrity to the Bank’s clients across all customer interactions. 

The agreement was signed by Doha Bank Group CEO, Dr. R. Seetharaman and Ooredoo chief sales and services officer Mohamed Saleh Al-Marri.

Commenting on the agreement, Dr. Seetharaman said: “Doha Bank aims to make banking services work for customers like it never has before. This agreement with Ooredoo demonstrates our commitment to driving innovation and providing superior customer experience. It will enhance mobility and extend our high security protocols, enabling our customers to continue interacting with the Bank and completing their transactions any time, any place, and from any device, with even more ease of access and functionality than before.”

Commenting on the agreement, Mohammed Saleh Al Marri, “Providing Doha Bank with cutting-edge network technology is in line with our strategy to deliver full support for Qatar’s leading businesses. This agreement ensures that Doha Bank’s network is future-proofed to meet the rising demand for personal and corporate financial services, and particularly to support their customers as they seek to access their financial data online and through their mobile devices.”

This agreement extends an earlier partnership that enables Doha Bank customers to check and pay their Ooredoo bills at any Doha Bank ATM across the country. Using the D-Cardless service, Doha Bank customers can also pay Ooredoo bills with a cash deposit at any Doha Bank ATM.

Doha Bank’s electronic banking suite also includes ATMs, internet banking via DBank Online, phone banking via DBank Dial, SMS banking, e-remittances to recipients around the world, e-Branches that offer self-service banking solutions, and the DBank Mobile banking solution.

Executives from Ooredoo and Doha Bank said that customers can expect more enhancements in the coming months.

In 2013, Doha Bank won the eBanking 2013 Excellence Award from Middle East Excellence Awards Institute and past awards for the “Best Internet Banking” service in the Middle East for from The Banker Middle East. The Bank is also recognised as Bank of the Year Qatar 2013 by The Banker magazine, the Best Regional Commercial Bank in the Middle East 2013 by Banker Middle East, the Most Innovative Retail Bank in the Middle East 2013, by Global Banking & Finance, and the award for Best Credit Card Product in the Middle East 2013 from The Banker Middle East for its co-branded Lulu Shopping credit card.