DHL express Qatar wins best call center award

For the second consecutive year, DHL Express Qatar has been awarded the ‘Best Small Call Center (Under 31 Seats)’ at the annual Insights Middle East Call Centre Award ceremony held in Dubai.

The world’s leading logistics company was the first express company to establish a fully owned office in the State of Qatar more than 30 years ago and has since grown to cover and serve the entire nation with a dedicated fleet of 45 vehicles and 10 service points in key strategic business locations around Qatar.

Vice President of Sales and Marketing at DHL Express MENA Robert Mills was delighted with the win stating, “This award, for the second consecutive year, solidifies DHL’s commitment to Qatar and our loyal customers here. We serve over 1,600 customers and our win in the ‘Small Call Center’ category only further proves the efficiency and dedicated attitude of our staff to deliver simple and efficient logistics to our customers.”

“This win is for the dedicated staff at our call center in Doha who work tirelessly to ensure that all incoming and outgoing packages are properly and safely delivered to Qatar and around the world.” continued Mills.

DHL Qatar recently introduced a new pricing strategy that ensures that it offers its customers in Qatar the most competitive rates bundled with the best ever transit time performance and plans to further expand its service point network in the state this year.