MRO Software, Inc., the leading provider of strategic asset and service management solutions, has announced the availability of its next-generation solution, MAXIMO® Enterprise Suite (MXES).
MXES is a comprehensive suite of products, built on a single common platform. It combines enhanced Enterprise Asset Management functionality with new service management capabilities that together improve the effectiveness of asset management strategies.
Oliver Schulz, Sales and Marketing Manager, eSolutions trading as MRO Software Middle East said, “By offering customers a single platform with the breadth and depth to address the challenges of managing diverse types of assets, as well as the service management practices that go with them, MRO Software allows customers to consolidate the number of smaller niche applications that they have to support. Achieving system consolidation while adding functionality will result in lower IT costs and improves asset management efficiencies.”
“The increased use of advanced IT solutions and demand for automation in the Middle East has helped us strengthen our presence in the region by offering the latest solutions to customers,” added Schulz.
MXES provides compliance with contracts, service level agreements, internal corporate standards and government regulations. Each product can be implemented separately as a stand-alone solution or readily deployed together. The solution enhances asset management and ensures service performance of production, facility, transportation and IT assets.
MRO Software is the market leader in the Enterprise Asset Management (EAM) space, and has recently expanded the scope of its solutions. With more than double the number of applications in the existing version of MAXIMO, the company now offers enhanced functionality for customers and prospects in this core market.
MXES includes additional features for work management, asset management, inventory management, and procurement, with greatly expanded contract management and entirely new service management capabilities.
In addition to the improvement in the core functionality, MXES includes capabilities such as service catalogues and automated escalation and notification will help customers employ an internal service management model that allows asset management strategies to align with overall corporate business objectives. This model shifts from a traditional view of asset management as a cost center to a service delivery model that adopts a customer-oriented approach.
Key features of MXES include enhanced IT asset management (ITAM) capabilities and new IT service desk functionality, based on the guidelines of the IT Infrastructure Library (ITIL). The solution delivers comprehensive lifecycle asset management, as well as offering critical service desk capabilities such as incident, problem, configuration, change and release management, call tracking and self-help, all based on industry standards.
IT assets can be managed to maximize the value they deliver to the business by ensuring software license compliance, lowering costs on leases, acquisitions and inventory, and delivering high-quality IT services to the business.
“We believe that MAXIMO Enterprise Suite will address our customers’ growing business requirements in the Middle East region. This solution will fully complement the rapid development and expansion activities taking place in the region and we will constantly look to provide applications in response to the market needs,” concluded Schulz.
