Have you recently bought an item on Amazon? Learn how to contact sellers before or after you buy a product!
In this article, we will walk you through how to send a private message to a seller on Amazon.
How to Send a Private Message to a Seller on Amazon: Overview
Amazon, the famous e-commerce website and platform gives people the chance to buy and sell many different and diverse products.
How to Send a Private Message to a Seller on Amazon: Steps
1. About Page.
2. Orders Page.
3. Messages.
1. About Page:
The first option that allows you to send a private message to a seller on Amazon is the “About Page.”
When you access a seller’s “About Page,” you can check the items listed for sale. If you have any questions about a certain product, you can drop the question through the product page.
You can easily click on the name of the seller next to the product name and then click the “Ask a Question” button on the seller’s page.
You can choose between many options like: an order you have placed or an item for sale.
Make sure your question, comment, complaint, or even your request is clear, provide necessary details, products names, numbers, and so on.
You can add attachments to your message so photos can be added easily if you need to send some and keep in mind that your words’ limit is about 4,000 characters.
Finally, hit the "Send Message" button or "Send an Email" button and Amazon will make sure your message will be received by the seller.
2. Order Page:
Access the “Order Page,” choose: returns and orders or your orders.
Choose “Get Help” option or “Get Product Support”. You can as well choose “Leave Seller Feedback” if you have received your product and you just want to send feedback for the seller.
3. Messages:
The last option to try if you want to know how to send a private message to a seller on Amazon is to access your messages!
Go to your account, click on your messages, and then choose: "Buyer/Seller Messages". If you have contacted a seller before, you will find the chat history saved in your messages.
How to Send a Private Message to a Seller on Amazon: Key Points
- Words' limit on messages should not exceed 4,000 characters.
- Attachments can be added to messages, like: photos, PDFs, Word Documents, and files.
- Email addresses will not be shared by sellers as Amazon has their own messaging service.
How to Send a Private Message to a Seller on Amazon: Important Notes
- When you are considering buying something you have the option to "Ask a Question" by clicking on the seller’s name on the product page.
- Feel free to reach out if you need assistance with a product you have purchased. Just click on "Get Product Support" or "Get help".
- If you have a previous conversation with the seller, you can access the messages between you two through “Your Messages” section on your account.
In this article, we have walked you through how to send a private message to a seller on Amazon, we hope you enjoy your next purchase from Amazon!
