Batelco would like to apologize to all GSM Mobile customers for the disruption of the service that hit some areas this morning. The affected areas included part of central Manama, King Faisal Highway, Seef area, Karbabad, most of Budiya Highway and villages, Hamala, and Central A’ali.
The disruption was due to a software failure that followed a smooth and successful migration to the New Generation Network (NGN) last night. The migration process is part of an ongoing upgrading programme of Batelco’s networks aimed at providing better and more reliable services to all GSM Mobile customers in the Kingdom.
“We truly apologize to all customers for any inconvenience that this unexpected disruption could have caused them and we sincerely appreciate their understanding,” said Batelco General Manager Corporate Affairs Ahmed Al Janahi..
“Our engineers and technicians worked hard and managed to restore the service to all affected areas. We assure our customers that we are exerting every effort possible to make sure such incidents do not occur in the future,” he added.
Batelco recently began rolling out the state-of-the-art NGN technology as part of the company’s plans to upgrade its existing networks to ensure provision of the best telecommunications and information services available in the world’s markets.
About Batelco
Batelco is proud to be celebrating its 25th Anniversary as Bahrain’s leading Telecommunication Company. Serving both the corporate and consumer markets in the most liberalised and competitive market in the Middle East, Batelco is committed to delivering cutting-edge telecommunications to its customers in Bahrain and MENA. Batelco is driven by an enthusiasm for delivering the best customer experience based on innovation, affordability and reliability of products and services.
With significant operations in Bahrain, Jordan, Kuwait and Egypt, the Batelco Group provides voice and data services over fixed, wireless, and internet platforms, systems integration and enterprise solutions to Government and Corporate clients.
Batelco’s specialised services cover the full spectrum of telecommunications solutions for residential and business customers and spans a comprehensive array of mobile services, international roaming, high-speed Internet connections, WiFi, MPLS IP-VPN network provisioning and management, Datacoms services and high-tech, reliable fixed line services. Batelco is currently migrating to an all IP network as part of its ‘Broadband Bahrain’ national project. This major investment reflects Batelco’s commitment for excellence which has reinforced Bahrain’s position as a leading communication hub. The Company’s shares are listed on the Bahrain Stock Exchange. Batelco has a total capitalization of approx US$ 2.6 billion.
