Alfalak empowers workforce with new Employee Self Service portal

Alfalak Electronic Equipment & Supplies Co., a leading provider of technology-based end-to-end solutions in the Middle East, has launched its new Employee Self Service (ESS) portal to facilitate and streamline frequent Human Resource (HR) inquiries and requests such as personal profile updates, salary slips, employee expenses management, leave and air ticket requests, iqama and passport renewals, and visa related requests, among others. The self-service online tool provides a convenient and cost-effective way to share information and decentralize HR practices. 

The ESS system will electronically handle inquiries and requests from employees, department heads and the HR department and generate reports for managers and HR personnel. Employees can use ESS to view and update their personal profiles, check their payroll history, and access details on all of their requests. The self-service system will display the current status of employee requests, thus eliminating the need to follow up personally or via telephone calls. 

“Our people have been the key to our success, so they deserve programs such ESS which make their work life more convenient and empowered. The system also reflects our commitment to using technology to facilitate a better life not only for our customers but for our organization as well. We are eyeing more internal automation projects based on the good response to the portal from our employees,” said Ahmed Ashadawi, CEO and President, Alfalak Electronic Equipment & Supplies Co. 

Alfalak recently conducted an ESS portal satisfaction survey that showed impressive results and highlighted the employees’ satisfaction with this new service. Salary Inquiries, Personal Profile Viewing, and Employee Expense Management Inquiries were rated as the top three features of the ESS portal. The survey also included Alfalak employees’ recommendations for desired updates and feature enhancements.