Travelport rolls-out new ticket refund tool for travel agents in the Middle East and Africa

Press release

Published February 1st, 2011 - 10:03 GMT

Al Bawaba

Travelport, the business services provider to the global travel industry, has developed a customised ticket management tool that gives Galileo-connected travel agents in the Middle East and Africa (MEA) the ability to efficiently refund and re-issue tickets.

With the increasing complexity of managing electronic tickets within the travel space, Ticketing Manager provides the MEA travel trade with an accurate way of issuing refunds and exchanges, allowing travel agencies in the region to save time and money by streamlining the entire ticketing process.

Using the convenient graphical user interface (GUI) format of the new tool, travel consultants can perform standard ticketing and related functionalities without having to use cryptic entry. The user-friendly drop down forms also allows a user to build separate fare files, improving the efficiency of an agent’s workflow.

According to Hari Kumar, Director of Regional Product Support, Middle East and Africa (MEA), the tailor-made solution responds to the unique requirements of the travel trade in the region, helping agencies generate important cost savings by issuing refunds and exchanges more efficiently.

“The availability of Travelport’s new Ticketing Manager tool reinforces our commitment to provide our customers in the Middle East and Africa with value-added solutions that increase the efficiency of their day-to-day operations,” he said. This enhancement has been specifically developed with our MEA customers in mind, and we are confident that it will meet their evolving ticketing needs.”

Galileo-connected travel agents can download Ticketing Manager through their respective online Galileo Services portal. A shortcut to the product will then be created on their Galileo desktop.

Background Information

Travelport

Travelport is the technology company that makes the experience of buying and managing travel continually better for everyone. It operates a travel commerce platform providing distribution, technology, payment and other solutions for the global travel and tourism industry. The Company facilitates travel commerce by connecting the world’s leading travel providers with online and offline travel buyers in a proprietary business-to-business (B2B) travel platform.

Travelport has a leadership position in airline merchandising, hotel content and distribution, car rental, mobile commerce and B2B payment solutions. The Company also provides critical IT services to airlines, such as shopping, ticketing, departure control and other solutions. With net revenue of over $2.5 billion in 2018, Travelport is headquartered in Langley, U.K., has over 3,700 employees and is represented in approximately 180 countries and territories.