The story of the Muslim man whose name was written by a Starbucks barista as “ISIS” has gone viral on the internet.
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The story started when Niquel Johnson had entered Starbucks in Philadelphia last Sunday wearing an Islamic dress, and in the typical Starbucks way, the employee asked him for his name when he said “Aziz”. Johnson’s cup was ready when he found his name written as “ISIS”, the acronym for Islamic State in Iraq and Syria.
Aziz, who did not realize the name until later when a friend pointed it out at a bookstore, has confirmed using his name countless times in the store and he has never faced such an incident believing it rooted in discrimination.
A photo of Aziz’s receipt that was labeled with the name ISIS has gone viral on the internet after Aziz shared it and was widely reported by the Western media.
Man told Starbucks barista his name was Aziz and she put ‘Isis’ on his cup. Looks like racism & anti-Muslim bias https://t.co/Ltxkn8PZkH pic.twitter.com/IdktswOia1
— Peter Tatchell (@PeterTatchell) August 31, 2019
While the story was reported as an incident of racism and Islamophobia, some have argued the similarities in spelling both “ISIS” and “Aziz” which might have confused the employer.
1. Isis is a name of a Goddess
— Meriam Al Sultan سا(حرة) (@AlSultan_Meriam) September 1, 2019
2. Many people who don’t watch the news don’t know what ISIS is and they would ask me for a definition when I talk abou them, that include people at work who hold high degrees.
3. Misspelling a name doesn’t make someone racist or criminal.
However, Aziz has confirmed to the Washington Post that several unusual things happened on this occasion; first when the staffer has called his order by the drink type, not his name, and then when four days later, Starbucks called him to claim the company had already rectified the situation in conversation with his niece - a person he claimed doesn't exist.
Meanwhile and in response, Starbucks' social media team has issued an official response claiming the incident “Was a case of discrimination or profiling. The customer approached and provided the name Aziz. The barista mistakenly spelled it incorrectly.”
An apology was also issued by CEO Kevin Johnson and national staff training on unconscious bias at 8,000 stores.
After investigating, we don't believe this was a case of discrimination or profiling. The customer approached and provided the name Aziz. The barista mistakenly spelled it incorrectly. We have connected with Mr. Johnson and apologized for this regrettable mistake.
— Starbucks Help (@starbuckshelp) August 30, 2019
Yet, the global chain’s history with accusations of racism and discrimination made it hard for some to believe it was a “mistake”. In 2018, a Starbucks employee last year called police on black men for sitting quietly, two men in Islamic dress walked into a different Starbucks store for a drink.