SriLankan Airlines has introduced a comprehensive new service named ‘Sathkara’ to assist passengers through Colombo’s Bandaranaike International Airport, yet another innovation by the National Carrier to provide total satisfaction to its customers.
Passengers are greeted on arrival at the airport by a charming ground stewardess, who provides all assistance through airport formalities such as Immigration, Customs, and Baggage Collection, and walks the passenger all the way out of the terminal or to the aircraft.
The service is available for all passengers travelling on SriLankan - arriving, departing, and in transit through BIA, international passengers awaiting connections on SriLankan’s domestic service SriLankan Air Taxi, or arriving on Air Taxi for connecting flights.
Nigel O’Shea, Head of Service Delivery at SriLankan, said: “Sathkara has already proven to be very popular among corporate groups and the tourism industry. Leading business houses are using Sathkara to take care of their important overseas visitors and clients, and already two prestigious travel groups have signed agreements with us to take care of their regular customers.”
“Tour groups, hoteliers and companies are happy to entrust their VIPs and clients to SriLankan Airlines, knowing that they will be well taken care of through Sathkara,” said Mr. O’Shea. “Travellers only need to make themselves known to the ground stewardess holding a sign with their names, and the rest is taken care of.”
Transit Passengers travelling in Business Class, including those using the Air Taxi, are also hosted at SriLankan’s luxurious Serendib Business Class Lounge until their flight times. The world-class lounge has gained a reputation for providing the best transit experience for up-market passengers, with its wide range of services which are on par with the finest business class lounges in Asia. The lounge also provides a panoramic view of the airport.
The charge for the Sathkara service is made on an individual basis and corporate rates are also available.
SriLankan Airlines has gained a global reputation for its high standards in service. Its list of service awards over the years includes World’s Friendliest Cabin Staff, and First Runner-up for World’s Best Cabin Staff. Its levels of service at BIA, where it is the ground handling agent for all airlines using Sri Lanka’s international airport, have drawn accolades from customer airlines.
