As a consequence of the strike measures which have been initiated by the “Vereinigung Cockpit” trade union, Lufthansa is making corresponding adjustments to its flight schedule from Monday to Thursday, February 22- 25. About two thirds of the affected Lufthansa-operated flights will have to be cancelled; however Lufthansa regional partners such as Lufthansa CityLine will operate their flights according to schedule.
The special flight schedule for the period of the strike can now be accessed at
www.lufthansa.com. It lists all flights which should be operating according to the current planning. Depending upon the actual operating conditions during the days of the strike, further changes could be made to the special flight schedule.
Customers who have purchased a Lufthansa ticket for a flight which is operated by a partner airline (codeshare) will not find the LH flight number known to them in the special flight schedule. Since the partner airlines of Lufthansa are not affected by the strike, their flights will operate as planned.
Lufthansa is doing everything in its power to inform its customers as soon as possible and
offer them alternative travel options. Passengers already booked on a Lufthansa flight during the period from February 22 to 25 can rebook once free of charge on another Lufthansa flight, if they wish to change their travel plans – provided their ticket was issued
before February 18, the new travel date is before May 31, 2010 and their arrival and departure destinations remain the same.
Should a flight be cancelled, and the purpose of the journey no longer applies, passengers can cancel their booking free of charge. Travelers have the opportunity to regularly check the status of their flight at www.lufthansa.com under the heading “My bookings”. A cancellation of the flight and the booking will be shown there. If a rebooking has been made, the travel alternatives will be shown there as well.
Passengers on domestic German flights, whose flights have been cancelled, can independently purchase a rail ticket for the identical route in the same travel class and later, together with proof of the flight ticket purchased from Lufthansa, claim a refund. They can access the passenger receipt of their etix online at www.lufthansa.com under Information & Service > Check-in > Passenger Receipt.
Customers can continue to obtain information about their bookings, as well as about the
rebooking options and cancellations, at the following toll-free numbers:
Dubai 00 971 4 343 2121
Abu Dhabi 00 971 2 639 4640
Doha 00 974 431 0623/33 or 00 974 431 0212
Kuwait 00 965 242 2493
Oman 00 968 247 96692
Bahrain 00 973 178 28762
