ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced the certification of its communications recording solution, MARATHON EVOLUTION, and its VoIP recording solution, EVOip, for use with the Alcatel-Lucent OmniPCX Enterprise.
The new system will be demonstrated at the Alcatel-Lucent Enterprise Forum at Palais
des Congrés, Porte Maillot, Paris, France, from February 19-21, 2008, at ASC's booth
#J2. The event will feature 60 separate conferences and demonstrations on "The
Dynamic Enterprise," a concept designed to showcase the limitless potential for
business performance through today's technology.
MARATHON EVOLUTION and EVOip were certified by the Alcatel-Lucent Applications
Partner Program after rigorous testing. The OmniPCX Enterprise combines VoIP and
traditional telephony for medium and large-sized organizations.
Harald Zapp, Chief Operating Officer of ASC, said, "Alcatel-Lucent plays a key role
in the call center market, and our communications recording solutions are now
specially designed and tested to fit their proprietary interface for voice
recording. Our sophisticated system now offers powerful features for high-end
recording solutions in Alcatel-Lucent environments."
One of these key features includes network-wide recording, enabled by the
Alcatel-Lucent DR-link (direct recording). The DR-link lets the user connect only
one main recording unit at a central site for the recording of several
Alcatel-Lucent OmniPCXs anywhere in a homogeneous network, regardless of the
physical location.
Other features include 1) the use of Recording Interface Applications (RIAs) to
transfer call-index data for fast and efficient searching of archived calls, 2) a
dynamic recording mode to activate channels only when needed, thus saving on the
number of licenses required, 3) selective recording through rules-based criteria,
including user-defined profiles such as the time, day, and incoming or outgoing
phone numbers, and 4) operation with analog or digital phones including cordless
DECT and IP phones.
ASC offers multiple search-and-replay applications from any location, facilitated by
user-friendly browser-based operations through a client PC or by phone.
About ASC
ASC is a leading global provider of innovative solutions to record, analyze and
evaluate communications.
With ASC software, all multimedia interactions in contact centers, financial
institutions and public safety organizations are documented and analyzed by
intelligent speech and text evaluation methods.
ASC technology enables precise examination of business processes and provides the
basis for decisions by supervisors and company executives. The content of
communications becomes transparent, generates important information and indicates
market trends.
By analyzing communication structure and content, the performance of employees may
be evaluated to foster a continuous improvement process.
"Leadership in technology through innovation" is a guiding principle that perfectly
describes ASC's current scope of activities. Today, the company generates more than
50 percent of its revenues with innovative software solutions.
With subsidiaries in the United States, the United Kingdom, France, Switzerland and
Singapore, and certified and powerful distribution partners, ASC's ambitious
projects span more than 60 countries. An export quota of almost 70 percent, together
with its worldwide service network, makes ASC a powerful global player.
Global alliances, as well as integration and marketing-focused partnerships with
leading telecommunication suppliers, ensure fast and easy implementation of ASC
solutions in almost any environment.
ASC's management, with its wealth of experience and its proven record of innovation,
provides the knowledge, structure and financial resources required to develop
trend-setting solutions. Every year, 18 to 20 percent of revenues are re-invested in
research and development.
