HR outsourcing remains upbeat in GCC as firms grab opportunity to boost operational flexibility
Dulsco HR Solutions reinforces regional recruitment network; strengthens customer service facility to address new client's concerns and requirements
Dulsco HR Solutions, the region's largest human resource outsourcing company has announced that it has recently consolidated its international network of recruitment agents and strengthened its customer service facility in response to a growing number of companies in the GCC adopting outsourcing solutions as a strategic initiative to weather ongoing economic challenges. Dulsco HR Solutions has revealed that the labour outsourcing markets of the UAE and Qatar have been particularly vibrant, showing a sustained demand.
Dulsco HR Solutions has likewise reported a significant increase in enquiries about outsourcing from companies looking for cost-efficient and flexible solutions to streamline their business operations. The huge savings in time and cost, combined with the strategic business sense of outsourcing, have been key attractions that have greatly contributed to the steady demand for outsourcing services.
Balakumar, Director, Dulsco HR Solutions, said: "Based on our experience, the outsourcing market has not been adversely affected by the economic downturn as most had expected. At the onset of the downturn, it was imperative for several companies to streamline their workforce to stay in business; several of these companies are now rebuilding their talent pool, but most of them prefer to outsource rather than take people onto their payroll. Essentially, they have realised that it is easier to focus on their core expertise than waste time and resources on managing people."
"Furthermore, managing logistics to bring labour from another country is a complex task and does not make sense from a business perspective. It is indeed a great inconvenience for any company to focus on such details as recruitment, visa paperwork and accommodation, when these things can be handled by a more competent and reliable outsourcing firm. Dulsco HR Solutions has anticipated this trend and has accordingly boosted its network of agents in different countries, while reinforcing relations with clients so as to be able to act quickly and productively in response to their concerns and expectations. In hindsight, companies now want to be better prepared for any eventuality, and outsourcing gives them the flexibility they need to adjust to fluctuations in the economy," added Balakumar.
To satisfy the evolving demands and requirements of companies, Dulsco HR Solutions disclosed that it continues to pursue improvements to its outsourcing services. Aside from creating a dedicated team to deal with clients, it has a QHSE (Quality, Health, Safety and Environment) team which is headed by a Senior Manager. They work closely with the employees and the company's Welfare Officer offers counselling and disciplinary services to the labour force. In addition, Dulsco HR Solutions provides a sales and customer service manager for each client.
"More importantly, clients are welcome to offer their inputs in setting up a recruitment system that fits their profile. We try to do everything from the point of view of the client, and this is certainly a significant value-added feature that has worked perfectly in making outsourcing a truly attractive recruitment solution," concluded Balakumar.
Dulsco HR Solutions has been aggressively supplying human resource support to practically all key sectors, including manufacturing, telecoms, retailing, electronics, facility management, hospitality, construction, hospitality etc. They also boasts a highly skilled team dedicated to the manpower outsourcing needs of the Logistics sector, comprised of experts who have the in the field expertise to cater to this industry.
