HP ranked as a global leader in providing disaster recovery services in a recently issued Forrester Research Wave Brief.
In the Forrester report,(1) HP ranked highest for its fixed-site disaster recovery service strategy, which includes flexible contract terms that clearly define customer relationships, investments in infrastructure to capture new markets or incremental customers in existing markets, and bundling and pricing of services offerings.
HP received high scores for its geographic breadth of coverage, its remote access support and its service providers. The report also cited HP for its packaged application deployment and operations experience.
By aligning IT to business, HP business continuity and availability solutions help customers identify and mitigate risks while continuing operation of their IT-supported business processes in the event of a site outage or service interruption.
“Forrester’s report reflects the success we have had in this area in the Middle East, particularly within the Financial Services, Manufacturing and Telecoms industries, as well as the Public Sector,” said Samer Karawi, Marketing Manager, Enterprise and Corporate Communications Manager. “HP is a top-tier vendor that wins largely because of our collaborative approach with customers, complemented by the breadth of our offerings and our geographic coverage in the region,” he added.
HP delivers a full range of offerings, including business continuity solutions; highly available IT infrastructure and services; data protection and recovery solutions, security and disaster tolerance solutions.
In regards to HP’s leadership in fixed-site recovery services, the Forrester report notes that HP offers both shared resource and managed recovery facilities in all global markets. In the shared-resource model, HP plans for the same equipment to be shared by a set of clients and manages the level of sharing to a ratio under an assumption that disasters almost never impact a large number of clients simultaneously. Managed recovery facilities provide a hybrid of shared resource and do-it-yourself recovery.
The Forrester report also notes that HP has been attracting many more customers to its fixed-site recovery services while aggressively building out infrastructure over the last three years. HP has invested $100 million in its disaster recovery services business and increased its number of individual sites from 46 to 62.
To help its customers proactively maintain, recover or resume their critical business processes following outages, HP also has more than 5,000 high-availability service personnel and 69,000 of the industry’s most experienced professionals in managed services, consulting and integration, and technology services deployed in nearly 160 countries.
More information about HP’s disaster recovery offerings is available at www.hp.com/go/continuityandavailability.
About HP
HP is a technology solutions provider to consumers, businesses and institutions globally. The company’s offerings span IT infrastructure, global services, business and home computing, and imaging and printing. For the four fiscal quarters ended Jan. 31, 2006, HP revenue totaled $87.9 billion. More information about HP (NYSE, Nasdaq: HPQ) is available at www.hp.com.
About HP Middle East
HP is the largest technology and solutions provider in the Middle East with 670 employees and subsidiaries in Dubai, Abu Dhabi, Riyadh, Jeddah, Khobar, Cairo and Ramallah servicing the GCC, Egypt and the Levant. HP has been present in the Middle East since 1968 and opened its first regional office in 1994. HP Middle East is the market leader for enterprise, small and medium business and consumer technology products and offers a large portfolio of solutions and services in various business domains.
More information about HP in the Middle East is available at www.hp.com/me
