Gulf Business Machines (GBM), the region’s leading IT solutions and service provider, recently organized a seminar on Business Process Management (BPM) for the banking industry.
The event, held in Dubai on 24 June 2010, featured a presentation on best practice by Farrukh Humayun, vice president and director of Shared Business Platforms at PNC Bank, the fifth largest financial institution in the US. As part of his presentation, Humayun shared his experiences and demonstrated how banks can become process focused, prioritize projects and involve their customers in BPM initiatives.
Humayun was responsible for managing and defining the methodology of BPM projects for National City Bank, now part of PNC Financial Services. He currently leads PNC’s centre of excellence for BPM and Business Risk Management (BRM) and has been tasked with defining the institution’s BPM roadmap. PNC has assets of $265 billion and serves over five million customers across the US.
The event was attended by 50 people including a number of GBM customers and employees.
