Gulf Air has launched electronic ticketing in four locations, allowing customers to benefit from safe, secure and paperless ticketing.
e-ticketing with Gulf Air is now available for passengers travelling on any Gulf Air flight between Bahrain, London, Singapore and Sydney and is being rolled out across the remainder of its network gradually.
The airline is on schedule to have full e-ticket functionality implemented in all its markets by the end of 2007, in accordance with the IATA deadline.
With e-ticketing, Gulf Air is providing its passengers with a more secure form of ticketing. e-tickets eliminate the need for traditional paper tickets which can be lost, stolen, or simply left behind.
“With e-ticketing, we all win” says Gulf Air Head of IT Business Development Jamal Qambar.
“Passengers benefit by having a more secure form of ticketing, with less paper to keep track of. In addition, new electronic systems mean we can reduce our operating costs, which in turn benefits our customers.”
People travelling from these locations no longer need to visit a Gulf Air ticket office to get their tickets issued, or rely on the postal service to have their tickets delivered.
They can simply arrive at their departure airport, present their e-ticket receipt, their booking reference and appropriate ID then proceed with check-in as normal.
e-ticketing is the latest addition to the Gulf Air suite of electronic products, all designed for the benefit its passengers.
Gulf Air was the first Middle East airline to introduce sophisticated, self-service e-check in kiosks at airports in Bahrain, Abu Dhabi, Dubai and Oman, to make check-in faster and easier for its passengers.
In another first Gulf Air was the first airline in the region to introduce traveller notification technology for its customers, providing them with clear and concise information about their trip 24 hours a day, seven-days-a-week.
“Gulf Air is constantly investing in new technology to ensure our passengers receive innovate, user-friendly services which take the hassle out of travel and our e-ticketing service is yet another addition to our expanding services” says Qambar.
About Gulf Air
Founded in 1950, Gulf Air is presently owned by the Kingdom of Bahrain, the Sultanate of Oman and the Emirate of Abu Dhabi and is the only truly Pan Gulf carrier in the region.
More than half a century later, the regional, geographic and cultural values that the airline has embraced are still central in defining the brand and service ethos within the contemporary and global environment.
Today the airline’s network stretches from Europe to Asia and covers 44 cities in 30 countries. The fleet comprises 34 aircraft.
Under President and Chief Executive James Hogan, the successful implementation of the first phase of a restructuring programme, which commenced in 2003, has resulted in the establishment of a platform for sustained commercial operation.
It has also provided a framework for a succession of innovative products and services including the unique Sky Chefs and Sky Nannies that form part of Gulf Air’s ‘boutique airline’ vision.
The dramatic turnaround in fortunes has won international recognition. The Centre for Asia Pacific Aviation (CAPA) presented the airline with the prestigious Airline Turnaround of the Year Award for 2003. Gulf Air was also the recipient of the 2003 Platinum Award for the Best Airline in the Middle East and North Africa, which recognised the airline’s commitment to service excellence. Other awards include:
Winner - Middle East & North African Platinum Best Airline Travel Award 2004
Winner - Skytrax Most Improved Airline Award 2004
Winner - Skytrax Best First Class Onboard Food Category 2004
Winner - Skytrax Best Business Class Check-in Category 2004
