gulf air’s bahrain world wide contact centre gets stronger
Another batch of Bahrainis joins the team
Gulf Air’s World Wide Contact Centre (WWCC) in Bahrain, which began its operations in August this year, is growing stronger with another set of 21 young Bahrainis joining the Centre’s team after training.
In a brief graduation ceremony held at its Muharraq headquarters, Gulf Air Acting President and Chief Executive Björn Näf handed over the training completion certificates to the candidates.
As the national carrier of the Kingdom of Bahrain, Gulf Air aligns itself with the dynamic growth plans of the country,” says Mr. Näf. “It is imperative therefore, that we encourage more competitive local talents to contribute to the progress of the nation through Gulf Air.”
“With the induction of this team and another batch under training, our Bahrain Contact Centre’s growth plans are on the right track. We are now able to provide our customers better service and make their travel experience smooth and pleasant right from their planning stage.”
Before taking up their jobs, the candidates are given an intensive training programme on SABRE reservation system and procedures, telephone and booking techniques, efficient handling of customers and other travel-related enquiries. Another batch of 16 candidates will be joining the centre in three weeks time after completing their current training.
“Gulf Air call centre is not just about providing flight information or assisting with bookings; it plays a major role in driving our company’s revenue generation through proactive customer interaction and helping customers to make appropriate travel plans,” says Gulf Air Acting Executive Vice President Marketing and Sales Mr. Danny Barranger.
The Centre is open from 8 am to Midnight Sunday to Thursday and from 10 am to 6 pm on Fridays and Saturdays and Bahrain customers can get their travel-related service over the phone by dialling 17335777. Calls to this number, made before and after this duration will continue to be served by the Contact Centre in Muscat.
The Gulf Air WWCC has earned a name for itself in the customer service and travel industry for its service standards and delivery," says Gulf Air Manager of WWCC, Ruth Birkin.
"Our training procedures have been specifically formulated to ensure customer service employees are equipped to handle most situations in a courteous and efficient manner."
“Through fun and effective techniques such as role play, quizzes and shadowing of experienced staff, our new team members quickly learn the ropes while embracing the values, vision and culture of Gulf Air and its business.”
