Fujitsu Siemens Computers has launched its latest customer service initiative – the Service Express. The new concept, created in partnership with DHL, is aimed at providing customers with rapid collection and servicing of their Fujitsu Siemens Computers products without having to brave the road traffic.
The service is being launched at Gitex Technology Week and will be available to customers across the UAE. The concept will gradually be extended to some other countries across the Middle East region in the near future.
Customers with Fujitsu Siemens Computers products under warranty can take advantage of this new service by calling the Service Express number to report a fault or request for a service. The Service Express team ensures that the unit is collected from the customer’s home or office, serviced or repaired, and delivered within a given time frame. During this time, customers are regularly updated on the status of their product.
“The Service Express is our latest initiative to provide our customers with a superior level of after-sales service,” said Aiham Al-Akhras, Fujitsu Siemens Computers’ Service Manager for the Middle East. “We want to offer customers peace of mind, ensuring them full satisfaction for their warranty service in this busy part of the world. Our strategy is to provide worry-free service solutions to further enhance our customers’ confidence with Fujitsu Siemens Computers. Service Express offers our customers the best of both worlds – our expertise and technology and DHL’s reach to collect the product and have it returned – from the convenience of their home or office. Our customers are entitled to exceptional service and we aim to provide it to them through Service Express.”
DHL UAE Marketing Manager, Elliott Santon commented: “We are proud to partner with Fujitsu Siemens Computers on this initiative. With our renowned portfolio of value-added innovative time and day definite products, coupled with our extensive network, we are committed to providing the most convenient service and enhance the comfort level of Fujitsu Siemens Computers customers.”
Customers in the UAE can call the Fujitsu Siemens Computers Service Express on 04-366 0399, between 8am and 9pm, from Saturday through to Thursday.
About Fujitsu Siemens Computers:
Fujitsu Siemens Computers is the leading European IT provider with a strategic focus on next-generation Mobility and Dynamic Data Center products, services and solutions. With a platform and services portfolio of exceptional depth, our offering extends from handhelds through desktops to enterprise-class IT infrastructure solutions and services offerings. Fujitsu Siemens Computers has a presence in all key markets across Europe, the Middle East and Africa, with the services division extending coverage up to 170 countries worldwide. Leveraging the strengths, innovation and global reach of our joint shareholders, Fujitsu Limited and Siemens AG, we make sure we meet the needs of customers: large corporations, small and medium enterprises and private users. To meet international standards for corporate social responsibility, Fujitsu Siemens Computers is a member of the United Nations Global Compact.
For more information on Fujitsu Siemens Computers, please visit: www.fujitsu-siemens.com.
About DHL:
DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL offers expertise in express, air and ocean freight, overland transport, contract logistic solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL's international network links more than 220 countries and territories worldwide. More than 300,000 employees are dedicated to providing fast and reliable services that exceed customers' expectations. DHL is a Deutsche Post World Net brand. The group generated revenues of 60bn euros in 2006.
