Dubai eGovernment launches survey to measure level of satisfaction of local departments with Government Resource Planning System

Dubai eGovernment has recently launched a survey to measure the level of satisfaction of local government departments with the Government Resource Planning (GRP), a system that enables local government departments in Dubai to optimise their IT performance through centralised solutions that run all the financial, logistics and administrative operations and to track HR updates.
 
The survey was conducted to help determine the level of satisfaction of government departments with the services rendered through the GRP system. It is also aimed at improving and developing the quality of services provided to these departments, measuring the knowledge of employees in various departments about the online services provided, determining the number of users of these services and maintaining an open channel of communication and hence strengthening relations between Dubai eGovernment and all the government departments in Dubai.
 
Commenting on the project, Ahmed Bin Humaidan, Director General of Dubai eGovernment, said: “This project has been launched to measure the level of satisfaction of the local departments in the emirate and is in line with our efforts to enhance communication and cooperation and ultimately achieve full integration with these departments for the provision of integrated online solutions and services. Furthermore, we seek to adopt the best practices and the highest standards of quality to develop a unified platform that provides access to data documented as per the highest quality and performance standards. By this step, we seek to develop the mechanism of joint work, evaluate the initiatives that have been launched and bridging gaps for supporting eTransformation in the emirate.”
 
The online survey deals with 15,000 users from 25 Dubai government departments adopting the GRP system. The survey assessed the services offered through the GRP system provided by Dubai eGovernment with the aim of further developing the quality of its services.
 
Dubai eGovernment is implementing the survey project in four phases. The first phase involves gathering information related to the GRP system and determining the criteria by which the users’ satisfaction can be measured. The second phase features the design of two questionnaires  in Arabic and English, which target two user segments. The first questionnaire is directed towards government employees who use specific modules of the GRP system including financial, payroll and human resources, while the second questionnaire is for employees concerned with using the GRP Self-Services such as the online recruitment portal and the HR self-service system. The third phase includes the actual implementation of the online survey wherein participants can access a specific link for this purpose. The data will then be analysed and the results revealed during the fourth and final phase.
 
The GRP System provides Dubai government departments with a user-friendly, integrated system of services to manage their financial, logistics and HR processes. GRP is based on the accrual accounting system and reinforces decentralization and self-service within management. The system also allows departments to focus on their core IT systems to boost productivity and efficiency.