Dubai Customs HR experience discussed at “Tabadol” programme
Dubai- In collaboration with the Dubai Committee for Government Human Resources and the Dubai Government Excellence Programme, Dubai Customs organized a presentation where customs experience in human recourses planning and development and promotion of job capabilities and skills that enable them to play an effective and more productive role in the industry were discussed.
The presentation, which was titled “Change Management”, came as part of a series of monthly presentations under “Tabadol” programme that launched by the Dubai Executive Council with the aim of exchanging expertise between government departments and disseminating best government successful human resources practices for the benefit of all government departments in a way that contribute to develop and enhance competency and productivity.
A large number of government human resources planning and development specialists representing more than 15 government departments attended the presentation.
Speaking at the presentation, Feryal Tawakul, the Executive Director of Human resources Division at Dubai Customs thanked the Executive Council for its prompt effort in taking due care of human resources at government departments, launching “Tabadol” programme and allowing Dubai Customs to bring forward its experience in the area of human resources development.
“Exchange of expertise and learning about different practices and disseminating the best of them among different government departments would positively affect human resources development in general and greatly help to promote their technical skills and enabling them to play an effective role in line with Dubai strategy and Dubai government human resources strategic plan,” said Ms. Tawakul.
Dubai Customs is the first government department to present “Change Management” as a best international practice in the area of human resources management.
Ms. Tawakul pointed out that, “The Human Resources Division at Dubai Customs established a dedicated section for the organizational development and change management as a critical methodology helping customs employees to accept new strategies and techniques that to be adopted, as part of the reform and modernization programme, for contributing to mitigate change shock impact in connection with the organizational structure, job requirements and business processes. Performance at both individual and organizational levels would then be consolidated. Employees are being qualified and educated about change elements and objectives as to be able to understand it and develop their technical and behavioral skills.”
She added that, “the implementation of change management approach would assist the employee as well with understanding any changes that take place at the organizational level and directing him/her to accept and willingly implement them until he/she has the adequate courage to change his job behavior in consistence with these changes. Such an approach would play a significant role in achieving corporate development, creating conformity and integration of manpower processes and ensuring human resources efficiency and competency.”
Mr. Naser Al Hamley, member and coordinator of Dubai Committee for Government Human Resources said that, “the committee plan for 2009 includes a number of current and future programmes, which might contribute to develop and enhance competency of human resources officers at government departments and organizations and inciting to present creative ideas and innovative thinking helpful for delivering best programmes and practices benefiting the human reassures sector in particular and Dubai government in general.”
