Dnata Contact Centres has been nominated in the Best Call Centre and Best Call Centre Manager categories at the 2008 Middle East Call Centre Awards.
The Awards, now in their third year, are regarded as the most prestigious event in the contact centre calendar by those in the region’s fast growing industry.
Head of Contact Centres at Dnata, Steve Davies, said: “It is great news for Dnata to be nominated in these two categories. The Middle East Call Centre Awards are very highly regarded in the industry and these nominations help us to raise our profile and ensure the business community is alerted to the very high levels of service we offer.”
Dominick Keenaghan, Chairman of the Middle East Call Centre Awards ’08 committee added: “We are delighted to see a major regional brand like Dnata boosting the profile of call centre business in the region. The Awards ’08 event itself is a celebration of excellence in the Middle East market and Dnata’s involvement is consistent with our mutually held view that properly planned and managed contact centres are a major driver of ongoing customer satisfaction, loyalty and retention.”
The emergence of Dnata Contact Centres as one the region’s most forward-thinking contact centre operations has been reinforced by its recent announcement of a major stake in South Africa-based contact centre outsourcer, Mindpearl. The latter offers Dnata significant extra capacity in cities such as Barcelona, Brisbane, Cape Town and the South Pacific, supplementing its existing regional units operating in Dubai, KSA, Kuwait, Oman and Abu Dhabi. This geographical spread of operation will give the company true “follow the sun” 24/7 capabilities, and a projected total capacity of more than 3000 seats within the next 4 years.
Steve added: “The recent announcement of the deal with Mindpearl, which sees the expansion of Dnata’s capacity worldwide, is indicative of our vision to grow our business without compromising on our commitment to quality, standards and customer service.”
About Middle East Call Centre ’08 Awards
Awards ’08 is the “night of the year” for the region’s burgeoning call centre community and has proven to be a major catalyst for ongoing development of call centre best practice in the region. Held annually, and through a rigorous process of evaluation and analysis by independent call centre experts, competing regional contact centres are measured across all facets of their operation and ongoing strategy. Different areas of the contact centre are recognized for their excellence of execution and the main Award winners of Call Centre of the Year and Call Centre Manager of the Year go forward to represent the region at the World Contact Centre Congress in the USA each year.
About INSIGHTS
INSIGHTS is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of:
• Regional Experience (11 years serving the regional industry)
• Industry Journals (spear-headed by “Telephony Middle East”)
• International Accreditation with recognised Global Industry Bodies (ICMI, CIAC, etc.)
• Accredited Call Centre Training Programs (English & Arabic)
• Certified Call Centre Management Training Programs
• Call Centre Trainer Certification Programs
• Region’s only dedicated Call Centre Conferences and Exhibitions
• Call Centre Consulting and Audit Services
For further details on INSIGHTS or the Middle East Call Centre Awards, contact Dominick Keenaghan on +971-4-3329211 (mobile 050-6595406) or email [email protected]. For more see www.insights-me.com
About Dnata Contact Centres
Dnata Contact Centre is the largest facility dedicated to travel in Dubai, operating 24-hours a day, and 365 days a year. Professional travel consultants transact business in 15 languages, backed by state-of-the-art travel systems.
