Dnata Contact Centres has been nominated in
the Best Call Centre and Best Call Centre Manager categories at the 2008
Middle East Call Centre Awards.
The Awards, now in their third year, are regarded as the most prestigious
event in the contact centre calendar by those in the region’s fast growing
industry.
Head of Contact Centres at Dnata, Steve Davies, said: “It is great news for
Dnata to be nominated in these two categories. The Middle East Call Centre
Awards are very highly regarded in the industry and these nominations help
us to raise our profile and ensure the business community is alerted to the
very high levels of service we offer.”
Dominick Keenaghan, Chairman of the Middle East Call Centre Awards ’08
committee added: “We are delighted to see a major regional brand like Dnata
boosting the profile of call centre business in the region. The Awards ’08
event itself is a celebration of excellence in the Middle East market and
Dnata’s involvement is consistent with our mutually held view that properly
planned and managed contact centres are a major driver of ongoing customer
satisfaction, loyalty and retention.”
The emergence of Dnata Contact Centres as one the region’s most
forward-thinking contact centre operations has been reinforced by its recent
announcement of a major stake in South Africa-based contact centre
outsourcer, Mindpearl. The latter offers Dnata significant extra capacity
in cities such as Barcelona, Brisbane, Cape Town and the South Pacific,
supplementing its existing regional units operating in Dubai, KSA, Kuwait,
Oman and Abu Dhabi. This geographical spread of operation will give the
company true “follow the sun” 24/7 capabilities, and a projected total
capacity of more than 3000 seats within the next 4 years.
Steve added: “The recent announcement of the deal with Mindpearl, which sees
the expansion of Dnata’s capacity worldwide, is indicative of our vision to
grow our business without compromising on our commitment to quality,
standards and customer service.”
About Middle East Call Centre ’08 Awards
Awards ’08 is the “night of the year” for the region’s burgeoning call
centre community and has proven to be a major catalyst for ongoing
development of call centre best practice in the region. Held annually, and
through a rigorous process of evaluation and analysis by independent call
centre experts, competing regional contact centres are measured across all
facets of their operation and ongoing strategy. Different areas of the
contact centre are recognized for their excellence of execution and the main
Award winners of Call Centre of the Year and Call Centre Manager of the Year
go forward to represent the region at the World Contact Centre Congress in
the USA each year.
About INSIGHTS
INSIGHTS is the only Call Centre dedicated, Professional Services
Organisation in the Middle East region to offer a combination of:
• Regional Experience (11 years serving the regional industry)
• Industry Journals (spear-headed by “Telephony Middle East”)
• International Accreditation with recognised Global Industry Bodies (ICMI,
CIAC, etc.)
• Accredited Call Centre Training Programs (English & Arabic)
• Certified Call Centre Management Training Programs
• Call Centre Trainer Certification Programs
• Region’s only dedicated Call Centre Conferences and Exhibitions
• Call Centre Consulting and Audit Services
For further details on INSIGHTS or the Middle East Call Centre Awards,
contact Dominick Keenaghan on +971-4-3329211 (mobile 050-6595406) or email
[email protected]. For more see www.insights-me.com
About Dnata Contact Centres
Dnata Contact Centre is the largest facility dedicated to travel in Dubai,
operating 24-hours a day, and 365 days a year. Professional travel
consultants transact business in 15 languages, backed by state-of-the-art
travel systems.
