Dell has identified a potential issue associated with Dell branded battery packs with cells manufactured by Sony. The battery packs were sold with Latitude™, Inspiron™, XPSTM and Dell Precision ™ Mobile Workstation notebook computers.
In rare cases, a short circuit could cause the battery to overheat, which under certain conditions could pose a risk of smoke and/or fire. These batteries also may have been purchased separately or provided as replacement batteries for use with these systems. Affected batteries were shipped between April 1, 2004 and July 18, 2006.
In partnership with the U.S. Consumer Product Safety Commission and regulatory agencies worldwide, Dell announced on 15th August 2006 the voluntary recall of approximately 4.1m battery packs.
The WW recall involves the specified batteries only, not the computers themselves.
Dell Battery Recall Procedure for the Middle East
Dell has contacted all authorised channel partners in the Middle East regions by e-mail to:
o Inform them of the battery recall situation
o Provide a step by step detailed direction for the battery recall procedure/process
o Provide details of TAG numbers correlating with products that have been supplied to them.
Partners / customers are being directed to www.dellbatteryprogram.com to determine if they have any product with batteries that are subject to this recall and to order the replacement batteries. If affected batteries are identified, onsite instructions are to be followed to order a battery replacement, which will not take more than 5 minutes.
For additional information customers could contact the local Dell website www.dell.com/me .
Replacement batteries will be dispatched by Dell directly to partner premises in the Middle East.
