Canon Middle East (CME), has moved to create its first Pan Middle East Help Desk service centre, significantly broadening the level and speed of service and support for its customers and partners throughout the region.
The new facility is designed to deliver post sales “out-of-the-box” support and presales information. Services will be offered via a call centre setup with support provided via telephone, email and fax, initially in English and Arabic languages, with French to follow later.
“Our objective when deciding to implement a Pan Middle East Help Desk was to support Canon’s consumer products in a consistent way that adds value to the relationship for both customer and partner. It is of primary importance to the development of our consumer channel to ensure that we handle the broad scope of enquiries in an efficient and effective manner,” commented Gordon Jones, President, CME. “Over the years our products and customer base has been expanding, with the launch of further products, and the call centre will form a crucial service in our overall growth.”
The Helpdesk will also act as a fulfillment centre for its customers and proactively be involved with the Marketing and other promotional activities of CME and its working timings will be.
Customers and partners can contact the Help Desk + 9714 3662222. Working hours will be Sunday to Thursday, 9AM to 6PM.
About Canon Middle East
Canon is a world-leading innovator and provider of imaging and information technology solutions for individuals and businesses. Canon provides both individual products and complete networked technology solutions for information input, management and output. Its product range is divided between Business Solutions (developing IT products, solutions and services for both the office and professional print environments) and Consumer Imaging (photography, video and digital camera, Bubble Jet printers). Canon Middle East is the operational headquarters for Canon in this region, and is based in Dubai, UAE. Further information about Canon Middle East is available at: www.canon-me.com
