Altitude Software, a leading independent contact center solutions vendor, today announced it won the Certified Support Staff Excellence Center Award from the Technology Services Industry Association (TSIA), presented at the Technology Services World Conference in Las Vegas, USA.
The Certified Support Staff Excellence Center Award recognizes Altitude's delivery of superior customer service experience through support staff development. Altitude service organization's staff has improved interactions with customers on a sustained level and achieved a consistent increase on customer satisfaction.
"We couldn't be more pleased to recognize Altitude Software for the achievement of this high industry standard", said Tom Rich, senior vice president of programs for TSIA. "With their Certified SSE Center designation, they have demonstrated an enduring commitment to service excellence, a benefit for their customers, partners, and employees alike."
Commenting on this latest award, Riadh Boukhris, Altitude Software Middle East and North Africa President stated, "This is a fantastic achievement to be acknowledged as a leader in innovative customer support. In the MENA region, among the most prominent financial institutions, telecommunication operators and outsourcers are already reaping the benefits of advanced contact centre technology coupled with a proactive and trusted technical support team. This award is another proof of our commitment to our clients."
As a technology-based company, Altitude's Customer Assistance department consists of highly specialized engineers with strong technical skills, focused on solving technical problems. Altitude's Customer Assistance team in the Middle East and North Africa is located in Dubai Internet City and is backed by the Blue Mena program across the region. Realizing the benefits to be gained by better managing both the technical and communication aspects of customer interactions, Altitude embarked on an initiative, with TSIA and Impact Learning Systems, aiming to provide its Technical Support Engineers with communication tools to increase customer satisfaction, and develop a common set of troubleshooting practices to ensure consistency of processes throughout the support organization and improve the first contact resolution ratio.
