Lexus voted No.1 in Customer Satisfaction

Press release

Published April 17th, 2011 - 08:51 GMT

Al Bawaba

J.D. Power and Associates declared that Lexus was voted No. 1 in customer service on the basis of overall dealership experience, service initiation and quality of work.

J.D. Power conducted its 2011 Customer Satisfaction Index Study choosing the luxury automaker according to superior customer service during the servicing time. Almost 96 percent of Lexus customers affirmed that their vehicles were perfectly serviced when brought to the brand dealer whereby service quality is ensured.

According to J.D. Power’s study, Lexus achieved an overall customer satisfaction index (CSI) score of 846 on a 1,000-point scale, 27 points above the segment average and the highest numerical score in the study, regardless of segment. In addition, the Lexus brand also scored highest in three of five measures in the study which includes: service initiation, service facility and service quality.

Lexus guarantees customer satisfaction both in and out of the dealership. The brand also offers support on its Facebook page where customers are encouraged to communicate their queries and concerns on the brand’s wall where answers can be provided by customer service representatives. Lexus offers further service assistance through the Lexus’ helpline and the brand’s Web site.

Nadim Haddad, Marketing Manager of Central Trade and Auto Co. (CTA), said: “We are proud to be associated with the Lexus brand, and we hope to continue providing high customer satisfaction in Jordan”.

Notably, Lexus has been ranked No. 1 in the CSI study for the 14th time this year outperforming all the other auto brands, greatly differentiating Lexus from its competitors.

Background Information

Lexus

We are an automotive company that takes inspired design, relentless innovation and uninhibited performance and turns them into passionate, moving experiences. But, that's only part of our DNA. We're equally dedicated to offering exceptional customer experiences. And in doing so, creating loyalty throughout the world—not just with the people who buy our vehicles, but the people in the communities around us. Yes, our unique contributions have moved the entire automotive industry forward. But, we never forget about giving back. That's why we strive to empower people's lives, help to preserve the environment and donate to numerous causes. These are the things that matter to us—the things that drive us every day.

Company Profile

Markazia

Markazia Was established in 1999 as the Toyota distributor of Jordan. Operations include Automobile Sales, Service and Parts.

Supported by five dealers spread over the Kingdom, 2 service centers and a parts depot, Markazia strives to bring you quality and service worthy of the Toyota name.

TOYOTA is a name that translates quality and value for money.

As a brand, Toyota has proven itself to be of superior quality, in its vehicles, services and production systems. Each one of its wide spectrum of vehicles is a leader in its class.