Interactive Intelligence and EMW sign partnership agreement for Middle East

Press release

Published April 25th, 2011 - 12:40 GMT

EMW CEO and Interactive Intelligence Territory Manager shake hands after the signing

Interactive Intelligence, a global provider of unified IP business communications solutions, and EMW Middle East, a provider of converged information and communications technology solutions, have signed a reseller agreement.

In accordance with the agreement, EMW will offer customers throughout the Middle East the Interactive Intelligence solutions for contact center automation, enterprise IP telephony, and business process automation. EMW will provide consulting, implementation, support, and custom development for the Interactive Intelligence solutions.

“EMW has eight years of experience deploying contact center and IP telephony solutions for organizations throughout the Middle East, including many large telecom service providers, enterprises, and government customers,” said Interactive Intelligence territory manager for Turkey and Middle East, Shaheen Haque. “These are key markets for us and we look forward to offering EMW customers the scalability, security, and reliability that come from our more than 16 years of experience developing unified IP business communications solutions.”

Interactive Intelligence has developed an open, single-platform, all-in-one IP communications software suite designed to deliver comprehensive multichannel applications minus the cost and complexity introduced by multipoint products. Its products can be delivered on-premise or via a hosted model.

“Interactive Intelligence offers a unique architecture designed to reduce costs, simplify administration, increase interoperability, and maximize customization options,” said EMW Middle East CEO, Serjios El-Hage. “We look forward to combining these benefits with our experience of deploying hundreds of unified communications solutions throughout the region in order to give our joint customers the most value for their money."

Background Information

EMW

EMW Middle East is a privately held company founded in 2003 by engineers and managers who formerly held senior positions in well-known telecommunications and information technology companies to pursue their vision for this new establishment. Our mission is based on the principles of excellence, integrity and above all respect and care for the customer. EMW provides excellence in Systems Integration and Technical Services in the fields of Information Technology, Networks and Telecommunications to Commercial, Government, and International organizations using a Customer-First attitude.