Israel’s NICE Systems, a developer of multimedia recording solutions, applications and related professional services for business interaction management, have announced announced that Sykes Enterprises deploys NICE call recording and quality monitoring solutions across many of its customer support centers around the world including locations in the US, Europe, India and the Philippines.
Sykes, headquartered in the United States, operates 42 customer support centers around the world providing customer care management solutions to companies primarily in the technology, consumer, communications, financial services, and the transportation and leisure industries. Sykes has multiple centers supported by the NICE system and utilizes an array of solutions, including NiceUniverse for quality assurance, NiceLog for total recording environments, and NICE Link for integration into call tracking and CRM platforms. — (menareport.com)
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