VIVA Bahrain & Huawei to cooperate on enterprise services and customer experience

Press release

Published March 12th, 2015 - 08:40 GMT

Al Bawaba

VIVA Bahrain, Bahrain’s most innovative operator and Huawei, a leading global ICT solutions provider, have announced plans to cooperate in further developing VIVA’s offerings to enterprise customers as well as the operator’s overall customer experience management systems. A memorandum was signed between the two companies at the Mobile World Congress recently held in Barcelona, Spain.

The memorandum comes as VIVA continues to expand its mobile network coverage in Bahrain and advanced high-speed LTE services for the public. The agreement will see VIVA and Huawei leverage those investments to serve a growing base of enterprise customers within diverse industries along with Small & Medium Enterprises (SMEs). In particular, VIVA will be able to benefit from Huawei innovations in enterprise LTE services, mobile device management solutions, enterprise connectivity solutions, and unified communication devices.

Eng. Ulaiyan Al Wetaid, CEO of VIVA Bahrain, said: “Earlier this year, we were recognized by the Telecommunications Regulatory Authority (TRA) in Bahrain as the country’s widest 4G network coverage and ranked top on Quality of Service. The agreement with Huawei adds to our commitment to continue investing in infrastructure to meet our customers’ needs for cutting-edge services and the best customer experience. Huawei’s expertise in this domain will enable us to provide our growing enterprise customers with even more innovative and reliable services and solutions”.

“The ICT industry is innovating rapidly. Telecom operators are focusing more and more on customer experience, while also being able to give businesses new tools through which to strengthen their information analysis capabilities and enhance organizational collaboration. This latest memorandum with help VIVA Bahrain to leverage these opportunities and launch new services into the marketplace even better and faster way,” says Feng Nan, CEO of Huawei Bahrain.

Additionally, the memorandum will also see VIVA and Huawei cooperate in enhancing VIVA’s customer experience and customer care platforms. This will include reviewing service quality-management metrics, planning for service-oriented operation centers, proactive VIP care models, and the management of tailored tariff plans and services.

Background Information

Viva

Kuwait Telecommunications Company (VIVA) is Kuwaiti Shareholding Company incorporated pursuant to Amiri Decree No. 187 on 22 July 2008 to operate and manage the third GSM mobile network in Kuwait as per Law no. 2 of 2007. Accordingly, VIVA was launched in December 2008 and was listed on Kuwait Stock Exchange during December 2014.

VIVA is the newest, most advanced mobile telecommunications service provider in the country. VIVA has rapidly established itself in the market through its customer and employee-centric approach.

Company Profile

Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.