Ramada Downtown Dubai rolls out “Hallmark of Hospitality” Program

Ramada Downtown Dubai steps up its approach in providing top notch service to its guests with the launch of “Hallmark of Hospitality” program.

Hallmark of Hospitality was designed to highlight a service culture with four key components namely: engaging, personalised, proactive, and prompt. The program was developed by the training department over a period of three months, through close collaboration with the heads of departments, by creating a list of common, and sometimes odd scenarios related to different job roles.

To achieve its set goals, the program focuses on three strategies, starting off with hiring the right associates with the right attitude, followed by training the team with the required skills to empower them to deliver exceptional service. The last approach seeks to improve the process by systematically tracking the service delivery time and analysing guest request patterns. Recently, Ramada Downtown Dubai has introduced ‘Delighted to Serve’, a one-stop shop for all guests calls, which centralises all the requests to one hotline thus eliminating the need to connect with different departments for a specific need or inquiry.