Ooredoo leaders support front liners in delivering the best customer experience

Ooredoo Kuwait, a member of the international Ooredoo Group, has launched its all new employee centric project ‘Walk the Talk’ which is led by the Customer Experience department and in-line with the company’s promise in delivering the best customer Experience to customers.

As part of this project, Ooredoo key leaders will be visiting different touch points each quarter e.g. Customer Care division, Ooredoo branches, dealers and distributers to live the experience of front liners’ day-to-day operations, listen to customers, understand their challenges, and provide needed support demonstrating Ooredoo’s core values caring, connecting and challenging.

Commenting on this, Ooredoo Kuwait’s CEO and General Manager Mohammed bin Abdulla Al Thani said: “This project is an essential pillar of Ooredoo’s Cultural transformation Program  which aims at delivering focused leadership by living and understanding our front liners day to day operations and challenges as we firmly believe that happy employees lead to happy customers. At Ooredoo we give huge importance to internal communications as well as external and design programs that will reflect positively on Ooredoo culture”

This project is part of Customer Experience department’s ongoing efforts to ensure that our customers are receiving the best experience at all touch points , in addition to this initiative; the department  has worked with key business sectors  to support their objectives through various initiatives such as business performance reviews and voice of customers.