Ooredoo Achieves Landmark ISO 20000-1 Certification for ICT Excellence

Continuing to position itself as a leading ICT and telecoms solutions provider, Ooredoo has been awarded the ISO 20000-1 certification for Excellence in Information Technology Service Management Systems (SMS), following a rigorous auditing process. As the first telecoms operator in the country to achieve the highly-regarded certification, it highlights the company’s strong alignment with best-practice approaches to IT service management and provision of world-class services.

Dr. Ahmed Abdullah Al Abri, Chief Technology & Information Officer at Ooredoo, said, “We invest heavily in future-ready technologies while continually improving our processes according to the highest industry standards. This ISO certification is a welcome testament to this, and solidifies our reputation for consistently delivering cost effective, quality IT solutions with a customer-centric approach.”

ISO is an independent, non-government international organisation that identifies companies committed both to quality standards and the quality management systems needed to meet these standards. With certification based on a system of voluntary, independent audits, it offers a level of accountability that helps companies maintain and improve the quality of their products and services. Ooredoo has been awarded a number of ISO certifications including most recently the ISO 9001:2015 for Quality Management and ISO 31000:18 for Risk Management. Meanwhile, it continues to be tuned into the ever-evolving world of technology, catering to its customers’ needs and enabling it to take Oman’s digital landscape to the next level.