NBK named ‘Best Customer Service Bank in Kuwait’ for 2011

Press release

Published February 12th, 2012 - 07:07 GMT

Al Bawaba

For the second time in a row, National Bank of Kuwait was named the Best Customer Service Bank in Kuwait among retail banks countrywide by Service Hero, an independent organization specialized in cross-industry customer satisfaction and quality standards.

“NBK provides exclusive services and banking products to meet the requirements of our customers, through the largest local and international network among all GCC banks," said Mazin Al Nahedh, Group General Manager, Consumer Banking Group.

“The Service Hero award recognizing NBK as the ‘Best Customer Service Bank in Kuwait’ acknowledges NBK’s long standing dedication to our customers,” he added.

The award also recognizes the high level of transparency, trustworthiness and reliability of NBK. The award is determined by an online survey, with more than 13,000 direct customer votes and was validated and reviewed to ensure empirical and authentic findings.

The award is based on eight criteria: confidence in the product, speed of service, quality, price versus value, company's ranking, and behavior of staff, call center and the usefulness and functionality of the website.

NBK enjoys the highest credit ratings in the region by international rating agencies: Moody's, Standard & Poor's, and Fitch Ratings. It has the largest overseas network encompassing more than 176 branches, representative offices and subsidiaries worldwide.

Background Information

National Bank of Kuwait

The products and services offered by NBK Jordan Corporate Banking are on par with the top private banks in the world and NBK is confident that all your expectations will be exceeded.

You can take your business to the next level with ease. With NBK Jordan you can fund the growth of your business with a wide range of financial solutions tailored for your needs.

NBK Jordan provides innovative products and services offering solutions to even the most complex business strategy.

We take the time to understand your business, and work with you to take advantage of our full range of financial products and services that can help you streamline your financial operations, manage daily business needs, and pursue the long-term plan you have for your company.