Mercedes-Benz Oman Leads in Customer and Aftersales Service

Continuing its ongoing commitment to exceptional customer service and aftersales care, Mercedes-Benz Oman has launched a program of site visits for its Commercial Vehicle customers. This new initiative kicked off with Mercedes-Benz Oman Commercial Vehicle’s General Manager Rory Allen, Michael Heeke (Head of Service) and Elias Mohamed (Key Account Manager) travelling to see United Gulf Construction Co. W.L.L. (UGCC) in Duqm visiting their workshop and to provide on the ground support for technical and aftersales Customer care.

“To say our Customers are really everything is an understatement. We are committed to fully understanding their businesses and requirements both at the point of sale and for the full lifetime of ownership. Our vehicles are a crucial piece of operational equipment that supports our Customers in carrying out their projects across Oman. Therefore, we are regularly visiting customers’ workshops all over the country to provide assurance that Mercedes-Benz Oman are always there to support them in any capacity we can,” Rory Allen, General Manager, Mercedes-Benz Oman Commercial Vehicles.

Allen added: “We were absolutely delighted that UGCC invited us into their workshop to share insights, challenges and successes of their business. This opportunity allowed us to have a deeper understanding of their needs, to be able to support their operations and ensure they receive the very best in aftersales service and advice. We aim to go above and beyond regular customer support to ensure every interaction they have with us results in a valuable and rewarding outcome.”

UGCC enlisted as United Gulf Construction Company is a highly-specialized construction company with core competence in building construction, civil infrastructure, roads and landscaping. The Oman branch of this company is located in Duqm and has a fleet of 4040 Tippers/Water Tankers and 3843 Primer Movers to support in their local operations on major infrastructure projects in the Duqm and port area.

Jeevan Varghese, Mechanical Engineer UGCC, “We chose Mercedes-Benz because our day-to-day operations rely completely on our trucks to be operational. It really was a unique experience for us to have Rory and his team make the trip to Duqm to gain an understanding of our business and support our workshop with any technical issues. Meeting representatives from senior management to customer service employees was a welcome opportunity to strengthen the ties between our businesses and build on this valuable relationship.”

With a rigorous prioritisation of providing all customers with the very best customer experience, Mercedes-Benz Oman Commercial Vehicles offers its customers an unrivalled range of tailor-made and reliable transport solutions, local service and parts supply throughout the wide Mercedes-Benz network, as well as expert technical and driver support. To find out more about Mercedes-Benz Commercial Vehicles Oman please call +968 2465 9292.