Lexus ranks highest in vehicle dependability for 2016 according to the J.D. Power study on product quality

Markazia, the sole distributor of Toyota, Lexus and Hino trucks in Jordan, announced that Lexus ranked highest in vehicle dependability among all nameplates for a fifth consecutive year. This is according to the J.D. Power study on product quality with a score of 95 problems per 100 vehicles (PP100), leading to its automatic classification in the highest quality ranks.

J.D. power is an American-based global marketing information services firm founded in 1968. It conducts surveys of customer satisfaction, product quality and buyer behavior for industries ranging from cars to marketing and advertising firms. In the case of car dependability the company collects responses from more than 80,000 buyers and car renters, who are surveyed 90 days after receiving their cars. This study aims to provide manufacturers with information by identifying problems and thus supporting the development of production. It identifies product quality and dependability by the number of problems per 100 vehicles, with the smallest number indicating the highest quality.

Nadim Haddad, Deputy General Manager at Markazia, commented on the results, saying: “year after year the results of the J.D. Power study on quality demonstrate the reliability and dependability of Lexus as a vehicle, requiring minimum maintenance and recording the fewest number of problems and accidents. Lexus has earned a well-deserved reputation for turning out utterly refined luxury vehicles over the course of many years. The reputation and hallmarks of this brand are a quiet, well-crafted cabin, a plush ride and commendable performance from powerful, nearly silent engines.

J.D. Power and LMC Automotive Research Foundation of America work together as an alliance on data sharing. The importance of the J.D. Power study of quality and dependability is that car problem level dropped by 5%.ever since the company started collecting data and consumer insights on their vehicles.